Refund policy

At Capetown Wear, we aim to provide a reliable service and a pleasant shopping experience. Our return and refund policy is designed to ensure clarity and fairness for all customers. Please read the information below carefully before submitting a return request.

100% Return Guarantee on New Products
We offer a full return guarantee on all new products, with the exception of promotional items. Items purchased at a discounted price or during sales are excluded from this guarantee.

No Refunds for Sale Items
Items purchased during sales or promotional campaigns are final. These items are not eligible for a refund or exchange, including cases of incorrect sizing.

Return Shipping Costs
All return shipping costs are the responsibility of the customer. Capetown Wear does not reimburse return shipping fees and is not liable for any costs incurred during the return process. For further details, please refer to our Terms and Conditions.

Return Notification Period
Return requests must be submitted within 30 days of receiving the item. Requests made after this period will not be accepted.

Exchange Policy for Sale Items
Sale items are not eligible for exchange, including cases of incorrect sizing. Please ensure that the correct size is selected before placing your order.

100% Guarantee on Defective Items
We provide a full guarantee on defective items. If a product is found to have a manufacturing defect, it may be returned for a full refund or exchanged, depending on your preference.

Return Procedure
To initiate a return, please contact our customer service by email at info@capetown-wear.com. Once your return request has been approved, you will receive detailed instructions for completing the return.

Mandatory Return Form
Returns that are submitted without a correctly completed return form cannot be processed. Please include the required return form with your shipment to ensure proper handling of your request.

Conclusion
At Capetown Wear, we do our best to handle all returns and refunds in a fair and efficient manner. If you have any questions regarding this policy, please contact our customer service at info@capetown-wear.com