Terms and conditions

Terms and Conditions

Article 1 – Definitions
In these terms and conditions, the following definitions apply:
Withdrawal period: the period during which the consumer may exercise their right of withdrawal.
Consumer: the natural person who is not acting for purposes related to their trade, business, craft, or profession and who enters into a distance contract with the trader.
Day: calendar day.
Long-term contract: a distance contract relating to a series of products and/or services, for which the obligation of supply and/or purchase is spread over time.
Durable medium: any tool that enables the consumer or trader to store information addressed personally to them in a way that allows for future consultation and reproduction without alteration.
Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the withdrawal period.
Trader: the natural or legal person offering products and/or services remotely to consumers.
Distance contract: a contract concluded within the framework of an organized system set up by the trader for the distance sale of products and/or services, whereby only one or more means of distance communication are used.
Means of distance communication: any method that can be used to conclude a contract without the consumer and the trader being simultaneously present in the same place.
General Terms and Conditions: these General Terms and Conditions of the trader.

Article 2 – Trader’s Identity
Company name: AJG Commerce.
Chamber of Commerce (KvK) registration number: 84001739.
Trade name: Capetown Wear.
VAT number: NL003905863B09.
Customer service email: info@capetown-wear.com.
Business address: Kolibrievlinder 203, 1791 TX.

Article 3 – Scope
These general terms and conditions apply to every offer made by Capetown Wear and to every distance contract concluded between Capetown Wear and the consumer.

Before the conclusion of a distance contract, the text of these terms and conditions will be made available to the consumer. If this is not reasonably possible, Capetown Wear shall indicate how the terms and conditions can be consulted and that they will be sent free of charge upon request.

If the distance contract is concluded electronically, these terms and conditions will be made available electronically in such a way that the consumer can store them on a durable medium.

If one or more provisions of these terms and conditions are null or annulled, the remaining provisions shall remain in full force. The invalid provision will be replaced by a provision that most closely reflects the original intent.

Situations not covered by these terms and conditions shall be interpreted in the spirit of these terms and conditions.

Article 4 – The Offer
If an offer has a limited validity period or is subject to conditions, this will be clearly stated.

All offers are non-binding. Capetown Wear reserves the right to amend or withdraw an offer at any time.

The offer contains a clear and accurate description of the products offered. Images are indicative. Slight deviations in color or appearance may occur.

Obvious errors or mistakes in the offer do not bind Capetown Wear.

Each offer includes information regarding the price (excluding customs duties, import VAT, and clearance fees), shipping costs, payment methods, delivery, the right of withdrawal, and available product options where applicable.

Article 5 – The Contract
The contract is concluded when the consumer accepts the offer and complies with the stated conditions.

For electronic orders, Capetown Wear will confirm receipt by email. Until confirmation is received, the consumer may cancel the order.

Capetown Wear may assess whether the consumer can meet payment obligations and may refuse an order or impose conditions where justified.

The contract is concluded subject to product availability.

Article 6 – Right of Withdrawal
The consumer has the right to withdraw from the contract within 30 days of receiving the product, without stating a reason.

During this period, the product must be handled with care. If withdrawn, the product must be returned in its original condition and packaging where reasonably possible.

The consumer must notify Capetown Wear in writing or by email within 30 days of receipt and return the product within 30 days thereafter. Returns may be sent directly to our supplier in China.

Failure to notify or return the product within the stated period will result in the sale being considered final.

Article 7 – Costs in Case of Withdrawal
All return shipping costs are borne by the consumer, including international return shipping to the country of origin.

Refunds will be issued within 30 days after receipt of the returned product or valid proof of return.

Article 8 – Exclusion of the Right of Withdrawal
The right of withdrawal may be excluded for customized or personalized products, hygiene-sensitive products if the seal is broken, products that deteriorate quickly, and sealed audio, video, or software products once opened.

Article 9 – Prices
Prices are valid during the stated period and may change due to statutory regulations.

Delivery takes place outside the EU. Import VAT and clearance fees are the responsibility of the consumer. Capetown Wear does not charge VAT.

Obvious pricing errors do not oblige Capetown Wear to deliver at an incorrect price.

Article 10 – Conformity and Guarantee
Capetown Wear guarantees that products comply with the agreement and reasonable quality standards.

Defects must be reported within 30 days of delivery.

The guarantee does not apply in cases of misuse, improper handling, or unauthorized modification.

Article 11 – Delivery and Execution
Orders are processed with due care and delivered within 30 days unless otherwise stated.

In the event of delay or non-delivery, the consumer will be informed and may cancel the contract free of charge.

Risk of loss or damage transfers to the consumer upon delivery.

Article 12 – Long-Term Contracts
Long-term contracts may be terminated at any time with a notice period of no more than one month. Fixed-term contracts are not automatically renewed unless explicitly stated.

Article 13 – Payment
Payments must be made within 7 working days unless otherwise agreed.

The consumer must report incorrect payment details without delay.

Article 14 – Complaints Procedure
Complaints must be submitted in writing within 7 days of discovery via
info@capetown-wear.com

Complaints will be handled within 30 days.

Article 15 – Disputes
All agreements between Capetown Wear and the consumer are governed exclusively by Dutch law, even if the consumer resides abroad.